Privacy policy

Data Controller

The company responsible for the processing of your data under this Privacy Policy is:

CENTRAL RESERVES MONTSERRAT, S.A.U.
NIF: A63017669
Address: LG Monestir S/N, 08199 - Monistrol de Montserrat (Barcelona)
Email address: rbach@larsa-montserrat.com
Website: montserratvisita.com, https://reserves.montserratvisita.com/
Telephone: 938 777 777
Registered in the Mercantile Registry of Barcelona, under T 35059, F 60, H B-259523

At CENTRAL RESERVES MONTSERRAT, S.A.U., we recognise the importance of protecting your personal information and are committed to processing it responsibly and in accordance with data protection laws.

This privacy policy aims to regulate all aspects related to the processing of data of the various users who browse or provide their data through the different forms located on the website.

Personal Data

Personal data is information that identifies you or makes you identifiable. Through the website, in the boxes established for this purpose, we collect the personal data that the user conveys to us: forename, surname(s), email, telephone number, postal address, town or city, etc., as well as all the data that the user voluntarily provides us through any of the social networks on which the user is registered. In this case, privacy will depend on the configuration established by the user himself as well as the terms and conditions of the social network itself.

The user's visit to the website does not entail that they must provide any information about their personal data. However, if provided, the data will be processed lawfully, always in accordance with the principles and rights set out in the GDPR 2016/679 of 26 April and the LOPDGDD 3/2018 of 5 December.

Purpose, duration and legal basis of the processing

We will process the data that the user provides us with for the following purposes:

• Respond to the request or application made by the user through the contact form located on the website. We collect and process the user's personal data to be able to process and manage their application, query or any request they make through the form. We retain this data for the time necessary to fulfil their request and for the time established by law with a minimum duration of 3 years.
  The legal basis for processing the data will be the consent granted by the user when ticking the acceptance box of our privacy policy before sending their request. The user has the right to revoke their consent at any time without this affecting the legal basis of the processing based on their consent prior to its withdrawal.
  
  
• Improve your experience when browsing the web. We will retain these data as long as the user does not revoke their consent to its processing by deleting the cookies and for the time established by law with a minimum duration of 3 years.
  The legal basis to improve your experience when browsing the web is the consent given by the user when accepting the cookies. The user has the right to revoke their consent at any time without this affecting the legal basis of the processing based on their consent prior to its withdrawal.
  
  
• Manage our social networks and send you information about our activities and products. We will retain these data as long as the user does not revoke their consent to its processing and for the time established by law with a minimum duration of 3 years.
  The legal basis for managing our social networks and sending you our activities and news is the consent you grant us for this. The user has the right to revoke their consent at any time without this affecting the legal basis of the processing based on their consent prior to its withdrawal.
  
  
• Address and manage the purchases made by the user through the purchase form located on the website. We collect and process the user's personal data in order to process the order and subsequent payment for the products and services offered on the website. We will retain this data for the duration of the contractual relationship between the parties and for the time established by law for the fulfilment of tax obligations.
  The legal basis for the processing will be the execution of a purchase-and-sale contract to which the data subject is a party. If the user does not provide their personal data, their purchase will not be able to be managed, and the requested service will not be provided.
  
  
• To save the abandoned "shopping cart" and remind the user that they have left a product in the shopping cart, in case they had initiated a purchase by entering their email address. The data will be retained from the moment the user adds the selected product to the shopping cart until the moment they confirm it for a period not exceeding five days.
  The legal basis for processing the data will be the legitimate interest of the Controller to facilitate as much as possible the purchase of the product for which the user has shown interest by adding it to the cart.
  
  
• Manage the curriculum vitae submitted by the data subject through the form set up for this purpose and included in the company's candidate database. The data will be kept for a maximum period of one year, after which the data will be blocked for the legally established time, guaranteeing total confidentiality both in the processing and in its subsequent erasure.
  The legal basis for managing and processing the data subject's curriculum vitae is their consent, which they express by proactively submitting it and ticking the acceptance box of our privacy policy prior to sending it. The user has the right to revoke their consent at any time without this affecting the legal basis of the processing based on their consent prior to its withdrawal.
  
  
• Manage bookings and provide accommodation services at our establishment to users through our booking form located on the website. The data provided will be kept as long as the contractual relationship between the parties exists, as well as for the time established by law for a minimum period of 3 years.
  The legal basis for attending to and processing the booking made by the user through the web form will be the performance of a contract to which the data subject is a party. If the user does not provide their personal data, it will not be possible to handle their booking, and the requested service will not be provided.

Transfer or communication of personal data

Your data will not be conveyed or transferred to third parties, unless there is a legal obligation to do so or there are companies in the same business group that will act as Data Processors for administrative or internal management purposes.

International transfers

At CENTRAL we process your data within the European Economic Area and, in general, we engage service providers who are also located within the European Economic Area or in countries that have been declared to have an adequate level of protection.

If we need to use service providers that carry out processing outside the European Economic Area or in countries that have not been declared to have an adequate level of protection, we will ensure that we guarantee the security and legitimacy of the processing of your data through adequacy decisions, standard clauses, binding corporate rules, exceptions or any other instrument approved by the supervisory authority that offers the appropriate guarantees for carrying out international data transfers.

Data update

For us to keep personal data updated, it is important that the user informs us whenever there has been a change to them, and if not, we are not liable for their veracity.

The user guarantees that the personal data provided are truthful, guaranteeing that all the information provided is consistent with the real situation, that it is up to date and accurate, and is obliged to report any change.

Third-party data

If the user provides CENTRAL RESERVES MONTSERRAT, S.A.U. with data from third parties for any reason, they warrant that they have obtained this data lawfully, that they have previously informed those affected, obtaining their consent to communicate it and that the information provided is accurate and truthful.

Mandatory nature of the requested information

All our forms have an asterisk (*) for data considered mandatory. If the user does not fill in these fields or does not check the box to accept the privacy policy, the information cannot be sent.

Rights of data subjects

You have the right to access your data and obtain confirmation about their processing, as well as a copy of the personal data being processed. You have the right to update them and request the rectification of data that is inaccurate or request deletion when the data is not necessary for the purposes for which it was collected. You can request the limitation on the processing of your data and oppose their processing by revoking your consent, as well as exercise the right to data portability. Likewise, you have the right not to be subject to decisions based solely on the automated processing of your personal data. You may exercise your rights by contacting us

If you consider that your rights have not been properly respected, you have the right to file a complaint with the Supervisory Authority at www.aepd.es.

Processing the data of minors

Anyone who provides data through the forms on this website and accepts its processing declares to be over 14 years of age; access and use of the portal by minors under this age are prohibited. If at any time, the Controller detects that a minor under 14 years of age has provided personal data, we will proceed to cancel it. Likewise, parents or guardians may contact CENTRAL RESERVES MONTSERRAT, S.A.U. for any reason to block the user account of minors in their care who have registered by falsifying their identity.

Cookie Processing

A cookie is a small file that is downloaded and stored on the user's computer when they access a website. Cookies allow the website, among other things, to store and retrieve information about the browsing habits of the user or their computer and, depending on the information they contain and the way in which they use their computer, they can be used to recognize the user.

The user has the option of preventing the generation of cookies by selecting the corresponding option in their browser program. You can read further information in our Cookie Policy.